itQMS Support - ITIL Process Templates and Best Practices Documentation and ITIL Implementation Kits

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FREQUENTLY ASKED QUESTIONS

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General Questions

Do you provide phone support?
Does this website use cookies to keep track of my information?
What are the key benefits of ITIL?
What are the other IT Service Management Frameworks?
What is ITIL V3?
What is ITIL?
What is the copyright/royalty agreement?
What type of support do provide?
What types of information does this website collect?
Who owns ITIL?

ITIL Implementation Kit

Can I implement this methodology without using consultants?
Do I have to modify the project charters/plans?
Do I have to modify the Project Tasks (WBS)?
Do I have to update the Audit Checklists?
How do I use the ITIL process improvement methodology?
I don’t have Microsoft Project. Can I still use the files?
I don’t have Project Professional 2003. Can I still use the file?
What are the benefits of using this methodology?
What are the hardware and software requirements?
What is a project plan?
What is included in the ITIL Implementation Kit?
What is the ITIL Lifecycle and Process Map?
What is the ITIL Overview Presentation?

ITIL Implementation Support

Do I need train people before starting the implementation?
How many people will I need to implement ITIL?
What are the critical success factors for an ITIL impl. project?
What size organizations can implement ITIL?
What tools will I need?
Which process do I implement first?

ITIL Process Templates Support

Do You Provide a User Guide with the Templates?
How can these templates help me?
How do I read and modify these documents?
How much will I save by using the ITIL process templates?
How were the ITIL best practices process templates developed?
I don’t have Microsoft Office. Can I still use the templates?
What are hardware and software requirements?
What are the ITIL Process Template, Document, and Guide?
What are the Key Features of the templates?
What are the other IT Service Management Frameworks?
What is ITIL ?
Who owns ITIL?

Payment and Billing Questions

Can I pay for the documents with a check?
Do I have to pay for shipping and handling or taxes?
Do You accept Credit Cards
In which countries are e-Goods (digital goods) sales allowed?
Is you payment gateway secure?
What is 2CO (2checkout.com)?

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