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Category: ITIL Process Templates

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Incident Managment Process Template, Document and Guide
The purpose of incident management is to restore normal service operations as soon as possible and to minimize adverse impact on business operations.

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Price: $39.95



Request Fulfillment, Access, & Event Management Process Template, Document and Guide
- The purpose of request fulfillment management is to handle frequent low-cost, low-risk service requests (planned events) that are received by the IT department.
- The purpose of access management is to ensure that authorized users are granted access to the service and that unauthorized users are prevented from accessing the service.
- The purpose of event management is to detect, filter, log, and respond to events in a timely manner.

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Price: $69.95



Problem Management Process Template, Document and Guide
The purpose of problem management is to avoid the re-occurrence of incidents and to minimize the impact of incidents that cannot be prevented.

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Price: $39.95



Change Management & Service Evaluation Management Process Template, Document and Guide
- The purpose of change management is to manage the process of change, such that changes are controlled, risk and impact on service quality minimized, and change is implemented successfully on the first attempt.
- The purpose of service evaluation management is to assess the performance (actual against predicted) of a new or changed service in order to provide accurate information to the change manager/change advisory board in order that decisions can be quickly made regarding whether or not to proceed with a new or changed service.

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Price: $59.95



Asset and Configuration Management Process Template, Document and Guide
The purposes of service asset and configuration management (SACM) are to maintain up-to-date information on IT services and IT infrastructure components in the form of CIs, and to provide accurate information and documentation to support the business and IT services management processes.

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Price: $39.95



Release and Deployment Management Process Template, Document and Guide
The purpose of release and deployment management is to plan, package, build, validate, and deploy software and hardware into the production environment with minimum impact on business services.

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Price: $39.95



Knowledge Management Process Template, Document and Guide
The purpose of knowledge management is to ensure that reliable information is available at the right place at the right time with the right people, so that informed management decisions can be made.

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Price: $39.95



Transition Planning and Support Process Template, Document and Guide
The purpose of service transition planning and support is to ensure that new or changed services are built, tested, deployed into the live environment, as per the business requirements with minimum risk and impact to business services.

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Price: $39.95



Validation and Testing Management Process Template, Document and Guide
The purposes of validation and testing management are to plan and execute testing activities in order to minimize risk and impact on the business services and to provide confidence that the new or modified service is fit for use (utility) and fit for purpose (warranty) before deployment.

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Price: $39.95



Capacity Management Process Template, Document and Guide
The purpose of capacity management is to optimize IT services and support IT infrastructure components in order to deliver the current and future capacity requirements of the business; within required service levels, in a cost-effective and timely manner.

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Price: $39.95



Availability Management Improvement Process Template, Document and Guide
The purpose of availability management is to ensure that IT services are designed and delivered to meet agreed service levels (IT-Business SLA) in the most effective and efficient manner.

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Price: $39.95



Information Security Management Process Template, Document and Guide
The purposes of information security management are to effectively manage all aspects of information security and to ensure that information security policy satisfies overall information security requirements related to all services and service management activities.

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Price: $39.95



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