1. Service Operation Implementation Kit Bundle.
2. Service Transition Implementation Kit Bundle.
3. Service Design Implementation Kit Bundle.
4. Service Strategy & Continual Service Improvement Implementation Kit Bundle.
5. ITIL (V3) Implementation Kit Bundle.

ITIL Process Templates are divided into the following twelve sections essential for processing documentation and completing a successful ITIL implementation:
1. Document History
2. Purpose and Scope
3. Business Value
4. Reference Documents
5. Definitions and Abbreviations
6. Process Input & Output
7. Roles and Responsibilities
8. Key Performance Indicators (KPI)
9. Critical Success Factors
10. Risks
11. Procedure Flow Chart
12. Procedure Description

The All-in-One ITIL Implementation Kit contains everything you need to fast-track your ITIL implementation and successfully manage the ITIL process improvement project.

ITIL Implementation kits now include the following ready-made-documents:
1. Project Charter Document
2. Project Plan Document
3. Work Break-down Structure (Sequence of Tasks)
4. Project Status Report
5. Process Audit Plan
6. Process Audit Checklist
7. Project Closure Report
8. itQMS® ITIL Process Improvement and Project Management Methodology
9. ITIL Overview Presentation
10. ITIL Lifecycle & Process Map
11. ITIL Best Practices Process Template, Document, and Guide

The core publications are:

Service Strategy
Service Strategy publication provides guidance on how to design, develop and implement service management as a strategic asset.

Service Strategy Processes:

 
Service Design
Service Design publication provides guidance for the design and development of new or modified services and their related service management processes.

Service Design Process:

Service Transition
Service Transition publication provides guidance for the development and improvement of capabilities for transitioning new or changed services into operational environment.

Service Transition Process:

Service Operation
Service Operation publication provides guidance on achieving efficient and effective day-to-day delivery and support of services to customers and business users.

Service Operation Processes:

 
Service Operation Functions:

 
Continual Service Improvement (CSI)
CSI publication provides guidance for the continual improvement (effectiveness and efficiency) of IT services in order to meet the changing business needs.

CSI Process:

1. CAB Composition
The Change Advisory Board should consist of those people who have a clear understanding of business needs, technology trends, regulatory requirements and the organizational culture and be able to quickly assess, prioritize and authorize a request for change.

The CAB may include people from various stakeholder groups such as customers, users, developers, testers, project managers, and technical specialists.

2. Documented Guideline
Clearly documented and approved Change Advisory Board guidelines will ensure that standardized methods and procedures are used by the CAB for overseeing the change management process.  Typical CAB guidelines will contain the following sections:

• Purpose
• Scope
• Overview
• Role and responsibilities
• CAB Composition
• Meetings Agenda
• Meeting Frequency
• Emergency Change Advisory Board guidelines
• Change classification guidelines (urgency, impact, priority)
• Change types (major, minor and emergency)
• Critical success factors

3. Standard Agenda
A standard CAB agenda will assist the CAB to formally review any authorized changes in terms of impact, urgency, benefits and risk. A standard CAB agenda should include the following:

• The status of previously deployed changes (success/failure)
• A list of the “Requests for Change” to be assessed
• Status of testing (verification and validation)
• Status of release planning activities such as training, documentation readiness and rollback procedures
• Assessment of impact, urgency and priority
• Assessment of risks and business benefits
• Schedule of changes to minimize risk
• Review of all unauthorized and emergency changes
• Suggestions for improvement of the change management process

Unlike the classical phases of gap analysis, project definition, design and implementation, itQMS methodology jumps right into identifying the “painful” areas and starts the deployment work.The methodology is documented in easy-to-use, step-by-step instructions and fully complements the itQMS  ITIL Best Practices Process Template, Document and Guide and other tools in the ITIL Implementation Kit. The itQMS ITIL Process Improvement and Project Management Methodology is included in the All-in-One ITIL Implementation Kit.