One of the most common questions asked before any ITIL implementation is: “Which process I do implement first?”The usual answer is: “It depends”. But we’ll try to be a little more helpful in answering this question.There are two options. If you have already identified the key “pain areas” in your IT organization, you can start with option 1. But if you have not already identified the key pain areas and want to quickly improve your IT organizations’ credibility, you can start with option 2.Option 1: Identify one or two key pain areas in your IT department and implement ITIL best practice processes to fix the issues. This will immediately improve the image of your IT organization.Option 2: To quickly improve the image of your IT department you could start with customer-facing processes such as incident and change management. By successfully implementing incident and change management you can gain immediate credibility throughout your organization.

The top three Critical Success Factors (CSF) in a successful ITIL implementation are:1. Management Commitment and Involvement.Management commitment is about involving, motivating and leading by example, not just financial commitment. Having an influential project sponsor who believes in ITIL and setting up a project steering committee with all relevant IT and customer stakeholders (usually business departments) will help secure management commitment.2. Dedicated Process Owners (e.g., Change Manager).One of the biggest mistakes is to give an employee processes responsibilities in addition to existing function responsibilities. Although this may work for some time during the project hype period, the process owner’s commitment will soon fade. Having a dedicated process owner will ensure that process is managed efficiently and effectively and is continuously improved, in order to meet the process objectives.3. Don’t be Over-Ambitious (i.e., implement one or two processes at a time).Many ITIL projects have failed because of IT organizations trying to implement all ITIL processes at the same time. Implementing one or two process at a time will give you the necessary focus and urgency to successfully complete the ITIL process improvement project.

Keeping to our commitment to meet our customers’ needs, we have released our new All-in-One ITIL Implementation kit. The All-in-One ITIL Implementation Kit includes everything you need to fast-track and successfully manage the ITIL process improvement project.

The kit includes the following the tools and techniques:
1. itQMS (R) ITIL Process Improvement and Project Management Methodology.
2. Project Charter Document.
3. Work Breakdown Structure (Sequence of Project Tasks).
4. ITIL (R) Best Practices Process Template, Document and Guide.
5. Project Status Report Template.
6. Process Audit Plan Template.
7. Process Audit Checklist Document.
8. Project Closure Report Template.The tools and techniques are carefully designed and developed so you don’t need to be an expert. Everything is ready-to-use, consistent and complete. The tools will help you to quickly understand the current process flow “as-is.” Compare it to ITIL best practices and quickly come up with a new process flow “to-be.”

The it-QMS.com website has been enhanced to improve your browsing experience. The new website has improved usability, speed, reliability and security.In addition to the new look and feel, we’ve added blog and newsletter pages to keep you informed of our new products and services and to provide you with useful information on IT service management.We’ve also added a customer feedback page to ensure that we know what you want when we develop our new products and services.

The ITIL process improvement journey is unique and requires a combined process improvement and project management methodology. Keeping this in mind, itQMS has come up with a simple methodology based on the world-famous process improvement life cycle, the Plan Do Check Act (PDCA), and conforms to project management best practices: PLAN (Initiate and Planning), DO (Execution, Monitoring and Control), CHECK (Audit), ACT (Project Closure).

Unlike the classical phases of gap analysis, project definition, design and implementation, itQMS methodology jumps right into identifying the “painful” areas and starts the deployment work.The methodology is documented in easy-to-use, step-by-step instructions and fully complements the itQMS  ITIL Best Practices Process Template, Document and Guide and other tools in the ITIL Implementation Kit. The itQMS ITIL Process Improvement and Project Management Methodology is included in the All-in-One ITIL Implementation Kit.