ITIL V3, also known as ITIL Refresh, is the latest version of ITIL. ITIL V3 consists of five core publications. Each publication offers guidance to improve IT service providers’ capabilities and resources in order to effectively and efficiently provide IT services to business users and customers.

The core publications are:

Service Strategy

Service Design

Service Transition

Service Support

Continual Service Improvement

Service Strategy
Service Strategy publication provides guidance on how to design, develop and implement service management as a strategic asset.

Service Strategy Processes:

Service Strategy Generation

IT Financial Management

Demand Management

Service Portfolio Management

 
Service Design
Service Design publication provides guidance for the design and development of new or modified services and their related service management processes.

Service Design Process:

Service Catalogue Management

Service Level Management

Availability Management

Capacity Management

Information Security

IT Service Continuity

Supplier Management

Service Transition
Service Transition publication provides guidance for the development and improvement of capabilities for transitioning new or changed services into operational environment.

Service Transition Process:

Transition Planning and Support

Change Management

Release and Deployment Management

Configuration Management

Validation and Testing

Service Evaluation

Knowledge Management

Service Operation
Service Operation publication provides guidance on achieving efficient and effective day-to-day delivery and support of services to customers and business users.

Service Operation Processes:

Incident Management

Problem Management

Request Fulfillment

Access Management

Event Management

 
Service Operation Functions:

Service Desk

Operation Management

Application & Technical Support

 
Continual Service Improvement (CSI)
CSI publication provides guidance for the continual improvement (effectiveness and efficiency) of IT services in order to meet the changing business needs.

CSI Process:

Seven Step Improvement

Service Measurement

Service Reporting

This entry was posted on Monday, February 15th, 2010 at 11:02 am and is filed under IT Service Management. You can follow any responses to this entry through the RSS 2.0 feed. Responses are currently closed, but you can trackback from your own site.