“The All-in-One ITIL® implementation kit contains everything you need to fast-track your ITIL implementation and successfully manage your ITIL incident management process improvement project.”
Projects are the most common method to drive process changes in organizations. With the adoption of ITIL, the importance of project management has grown tremendously. To ensure success, it is important that your ITIL incident management process improvement initiative be managed as a project and not an ad-hoc activity.
The ITIL incident management implementation kit has been carefully designed and developed, and contains everything you need to fast track and successfully manage your ITIL process improvement.
The incident management implementation kit includes the following ready-made documents and step-by-step ITIL process implementation guidance:
- itQMS® Process Improvement and Project Management Methodology
- ITIL Service Lifecycle and Process Map
- Project Charter Document
- Project Plan Document
- Work Break-down Structure (WBS; Sequence of Tasks)
- ITIL Best Practices Process Template, Document, and Guide
- Project Status Report
- Process Audit Plan
- Process Audit Checklist
- Project Closure Report
- ITIL Overview Presentation