Our ITIL Expert Document Review Service is for anyone who has defined a “To-Be” process (e.g., incident management process) or defined a specific plan (e.g., capacity plan) and needs external expert assurance about the structure, quality, and completeness of the document before sending it for management approval or before process implementation.
Our ITIL Experts
All of our ITIL experts are ITIL expert-certified, have more than 10 years of experience implementing ITIL, and are currently full-time ITIL consultants, project managers, or service managers.
Who Should Use the Service?
The service is aimed at ITIL project managers, ITIL process owners, ITIL consultants, service managers, or anyone who needs quick, external expert assurance about the structure, quality, and completeness of the document.
How Does the Expert Document Review Service Work?
It's very simple. Begin by purchasing the Expert Document Review Service based on the document type and length of the document (number of words and pages).
Then submit a support request from our Help Center. Be sure to use the same e-mail address used to purchase the Expert Support Service.
One of our ITIL experts will review the document and e-mail you the feedback, which will be added to your document in the form of comments,
NOTE: ITIL Expert Support is delivered under our privacy and confidentiality policies.
Expert Document Review Service Level Agreement (SLA)
We will try to review and send you the feedback within the following SLA specifications.
10-page document – 72 Hours
20-page document – 5 days
30-page document – 7 days
NOTE: Maximum number of words per page – 500
10-page document – $149
20-page document – $269
30-page document – $399
What documents do you review?
We can review any of the 26 ITIL processes and relevant supporting documents.
Click here to see the list of documents covered under the service.
What document formats do you accept?
Microsoft Word / Excel / PowerPoint, MS Project
Mac Apple Numbers / Pages / Keynote
Unlocked PDFs or any other compatible document
Frequently Asked Questions
Click here to see our ITIL expert support frequently asked questions