Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated business relationship management process template
Our content experts have designed and developed the ITIL business relationship management process template using ITIL, the worlds most widely accepted IT service management approach. The ITIL business relationship management process template is easy to customize and contains twelve sections essential for any process documentation.
Purpose and Scope
Definitions and Abbreviations
Process Input & Output
Roles and Responsibilities
Key Performance Indicators (KPI)
Critical Success Factors
Procedure Flow Chart
NOTE: The ITIL process template also includes guidance and tips for successfully defining and deploying the business relationship management process. Purpose & Scope
The purpose of business relationship management is to understand customers business requirements and to provide services that meet those needs.
The scope of business relationship management focuses on the alignment of customers objectives with the activities of the IT service provider, i.e., all interactions that the service provider has with the customer.
A higher level of trust and collaboration between the customer and the IT service provider
Better alignment between customer objectives and the IT service providers activities