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Ready-made and ready-to-use process documents. Cut out the paperwork and go straight to the job at hand. Our content experts have designed and developed the incident management process template using the worlds most widely accepted IT best practices approach. The incident management process template is easy to customize and contains twelve sections essential for any process documentation. Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description NOTE: The IT process template also includes guidance and tips for successfully defining and deploying the incident management process. Purpose & Scope The purpose of incident management is to restore normal service operations as soon as possible and to minimize the adverse impact on business operations. The scope of incident management includes any event that disrupts or could disrupt a service. Business Value Increased availability of services Reduced impact on business operations Timely resolution of incidents Higher user and business satisfaction Reduced unplanned labor costs for both the business and IT support staff NOTE: The FREE trial version is a PDF file. The full version includesåÊMicrosoft Office Word and Microsoft Office Visio files that you can open and edit with any softwareåÊcompatible with Word and Visio.

We have developed a comprehensive process map to show how the IT best practices and DevOps way of working complement each other by displaying the touch points between ITSM, Agile, SDLC, DevOps and other best practices.

FEATURES  Ready-Made IT best practices Value Stream Document Comprehensive and Complete Implementation Guidance Tooling Guidance Roles and Responsibilities Easily Customizable Gap Analysis Concise, Simple and Practical The service support value stream aims to effectively and efficiently handle the end-to-end fulfillment of all customer queries and service requests in a timely manner, and includes all service support value stream activities, including establishing and maintaining communication channels, fulfilling the demand for general queries, service requests, access requests, customer complaints, and compliments. Value stream includes contributions (most valuable activities) from multiple IT processes, including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships.  The service support value stream includes the most valuable activities from processes such as service request management, access management, change enablement, infrastructure and platform management, etc.  Each value stream document encapsulates the four dimensions organizations and people, value streams and processes, information and technology and partner and suppliers. The value stream document is easy to customize and contains all the sections essential for any value stream documentation. Document History Purpose and Scope Business Value Reference Documents Definitions and Abbreviations Triggers Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Automation / Tool Capabilities (New) Key Information Objects (New) Interfaces (New) Suppliers and Partners (New) Value Stream Flow Chart Value Stream Description   NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.

Save time & effort by cutting out the paperwork and going straight to the job at hand with our ready-made and ready-to-use process manuals Our content experts have developed a comprehensive Agile software development process template aligned with the concepts of the Agile Manifesto. Agile software development is the process of frequently and continuously delivering working software through collaborative practices and doing just-enough and just-in-time work in order to respond to change and succeed in a fast-paced and turbulent business environment. The process template includes all activities related to software development, including gathering customer requirements, solution architecture, and designing, building, testing, and deploying working software into the production environment.  All our process templates are easy to customize and contain twelve sections essential for any process documentation. Document History Purpose and Scope Business Value Definitions and Abbreviations Triggers Process Input & Output Roles and Responsibilities Key Performance Indicators (KPI) Critical Success Factors Risks Procedure Flow Chart Procedure Description NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.

Contains everything you need to assess the current maturity of your IT processes Based on industry best practices and standards (ITIL & ISO15504:2) Assess the current IT process maturity (Incident Management) Complete set of documents, templates, and presentations Comprehensive IT process maturity assessment worksheet Step-by-step instructions and guidance NOTE: The FREE trial version contains sample PDF files and the assessment worksheet for the Incident Management process. The full version includes assessment worksheets for 25 IT best practices processes.

The service catalog management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service catalog management process improvement project. The service catalog management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance. 1. Service Catalog Management Process Template 2. itQMS Process Improvement and Project Management Methodology 3. Project Charter Document 4. Project Plan Document 5. Work Break-down Structure (WBS; Sequence of Tasks) 6. Project Status Report 7. Process Audit Plan 8. Process Audit Checklist 9. Project Closure Report 10. IT Best Practices Overview Presentation 11. IT Service Lifecycle and Process Map NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.  

This comprehensive cloud migration strategy template contains all the necessary sections, guidance, and examples to create an actionable plan for migrating an organization's applications and workloads to the cloud. The cloud migration strategy templates complement all other documents in the cloud migration strategy toolkit. The cloud migration strategy templates cover the essential sections and sub-sections. 1. Cloud Objectives 2. Cloud Guiding Principles 3. Current State Assessment   Technology Readiness   Technology Fit   Technology Costs   Technology Analysis 4. Operating Model Readiness   Cloud Service Providers (CSP) Readiness   CSP Services Comparison   CSP Services Evaluation   Summary and Conclusion 5. Target State   Target State Cloud Architecture   Technology Strategy   Target Cloud Operating Model   Cloud Organization Structure   Cloud Roles and Responsibilities   Cloud Process Architecture 6. Cloud Benefits   Financial Analysis   Cloud Migration Risks 7. Cloud Migration Plan and Roadmap NOTE: The FREE trial versions are PDF files. The full version includes Microsoft Office files that you can open and edit with any software compatible with Word, Excel, Powerpoint and Visio.