About

WHO ARE WE

We are experts in our field, dedicated to and passionate about our work. Our core founders have over 20 years of real-world experience and a proven ability to implement IT best practices and vastly improve the IT organizations’ overall quality of IT services.

Our goal is to provide IT professionals with ready-made IT best practices encapsulated Tool-Kits with all the necessary process templates, tools & techniques to successfully plan and execute IT process improvement projects.

 

THE NEED

More and more IT organizations are turning to IT best practices such as ITIL to standardize and improve the delivery of IT services. But, ITIL & other IT best practices are only available in the form of books and publications, without step-by-step processes or procedures that IT professionals can readily use to implement IT best practices. 

The two options available to IT professionals is to develop their own processes or employ high-cost consulting firms that have converted these best practices into proprietary process documentation.  

However, most IT managers, process owners and ITIL project managers don’t have the skills or time to develop process documentation or the funding to hire consultants.

 

THE SOLUTION

With the aim of solving this problem for IT professionals, In 2007, our ITIL content experts worked hard to develop a comprehensive sets of concise, simple and easy-to-use ITIL encapsulated process templates.

Then with the help of the Internet, we made these ITIL encapsulated process templates accessible (24x7), more conveniently and at the lowest possible price.

 

REACTING TO AN INCREASED NEED

We soon realized that, in addition to the ITIL encapsulated process templates, our customers needed a complete ITIL implementation solution. 

In 2010 we developed the All-In-One ITIL implementation kit. The ITIL Implementation Kit contains everything you need to fast-track your ITIL implementation and successfully manage your ITIL project.

In 2012 we updated all our tool-kits based on latest ITIL refresh, our experiences and the lessons we have learned using this version.

 

OUR COMMITMENT

We commit ourselves to delivering you world-class products and services that meet or exceed your needs. 

We do this by understanding your expectations, being aware of the latest developments in IT best practices, and keeping strict quality standards by having our experts thoroughly verify all our solutions

We handle each of our orders on a personal level to make sure we are providing the best possible service to our customers.

 

WHAT’S NEXT?

ITIL encapsulated tool kits provide you with all the necessary process templates, tools and techniques to successfully fast track your ITIL implementation.

However, when implementing ITIL a specific issue or question may come up at any given time and you may require additional support to clarify the issue or question.

We plan to launch the ITIL Help Center a complete self-service knowledge base and community Q&A forum.