About

WHO ARE WE

We are experts in our field, dedicated to and passionate about our work. Our core founders have over 20 years of real-world experience and a proven ability to implement IT best practices and vastly improve the IT organizations’ overall quality of IT services.

Our goal is to provide IT professionals with ready-made IT best practices encapsulated Tool-Kits with all the necessary process templates, tools & techniques to successfully plan and execute IT process improvement projects.

 

THE NEED

More and more IT organizations are turning to IT best practices such as ITIL to standardize and improve the delivery of IT services. But, ITIL & other IT best practices are only available in the form of books and publications, without step-by-step processes or procedures that IT professionals can readily use to implement IT best practices. 

The two options available to IT professionals is to develop their own processes or employ high-cost consulting firms that have converted these best practices into proprietary process documentation.  

However, most IT managers, process owners and ITIL project managers don’t have the skills or time to develop process documentation or the funding to hire consultants.

 

THE SOLUTION

With the aim of solving this problem for IT professionals, In 2007, our ITIL content experts worked hard to develop a comprehensive sets of concise, simple and easy-to-use ITIL encapsulated process templates.

Then with the help of the Internet, we made these ITIL encapsulated process templates accessible (24x7), more conveniently and at the lowest possible price.

 

REACTING TO AN INCREASED NEED

We soon realized that, in addition to the ITIL encapsulated process templates, our customers needed a complete ITIL implementation solution. 

 In 2010 we developed the all-in-one ITIL Implementation Kit. The ITIL Implementation Kit contains everything you need to fast track your ITIL implementation and successfully manage your ITIL project.

 In 2012 we updated all our toolkits based on the latest ITIL refresh, our experiences, and the lessons we have learned using this version.

In 2015 we developed a complete ITIL process capability self-assessment toolkit to assist organizations in measuring the current maturity of the ITIL processes.  Press Release

As Seen on ABC, CBS, FOX and NBC:

Recently, due to popular demand we launched our online ITIL Expert Support Service. This service will help ITIL Implementers get the most from our products by enabling you to ask specific questions about to ITIL processes, ITIL assessment and ITIL implementation.

 

OUR COMMITMENT

We commit ourselves to delivering you world-class products and services that meet or exceed your needs. 

We do this by understanding your expectations, being aware of the latest developments in IT best practices, and keeping strict quality standards by having our experts thoroughly verify all our solutions

We handle each of our orders on a personal level to make sure we are providing the best possible service to our customers.

 

WHAT’S NEXT?

Our experts are now busy developing process templates and tool-kits to complement our ITIL product line. This new series of products will span the entire IT operating model and contain everything you need to plan, organize and run IT. Our new series will include software development, enterprise architecture, governance and project management.