Each ITIL template covers twelve sections essential for processing documentation and completing successful ITIL implementation:

1. Document History
2. Purpose and Scope
3. Business Value
4. Reference Documents
5. Definitions and Abbreviations
6. Process Input & Output
7. Roles and Responsibilities
8. Key Performance Indicators (KPI)
9. Critical Success Factors
10. Risks
11. Procedure Flow Chart
12. Procedure Description.

NOTE: The FREE trial version is a PDF file.

The full version includes Microsoft Office Word and Microsoft Office Visio files that you can open and edit with any software compatible with Word and Visio.