Each ITIL template covers twelve sections essential for processing documentation and completing successful ITIL implementation:
- Document History
- Purpose and Scope
- Business Value
- Reference Documents
- Definitions and Abbreviations
- Process Input & Output
- Roles and Responsibilities
- Key Performance Indicators (KPI)
- Critical Success Factors
- Procedure Flow Chart
- Procedure Description.
NOTE: The FREE trial version is a PDF file.
The full version includes Microsoft Office Word and Microsoft Office Visio files that you can open and edit with any software compatible with Word and Visio.