Products (63)

  Contains everything you need to assess the current maturity of your IT processes to align with ITIL best practices Based on industry best practices and standards (ITIL & ISO15504:2) Assess the current IT process maturity (Incident Management) Complete set of documents, templates, and presentations Comprehensive IT process maturity assessment worksheet Step-by-step instructions and guidance NOTE: The FREE trial version contains sample PDF files and the assessment worksheet for the Incident Management process. The full version includes assessment worksheets for 25 IT best practices processes.

The IT service continuity management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your IT service continuity management process improvement project. The IT service continuity management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. IT Service Continuity Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use ITIL process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Our content experts have designed and developed the IT service continuity management process template using the worlds most widely accepted IT best practices approach. The purpose of IT service continuity management (ITSCM) is to support the organizations overall business continuity management by ensuring that the IT service provider can provide the minimum acceptable level of operations and service levels in case of a disaster. The scope of ITSCM includes all IT infrastructure components and resources (internal and external) that are required to restore the minimum acceptable service levels in the event of a disaster, including human resources, facilities, equipment, systems, applications, data, networks, and support functions and processes. The scope of ITSCM includes all activities, actions, information and data, IT infrastructure components (systems, applications, network, and facilitates), support functions, processes, and resources (internal and external) that are required to restore the minimum acceptable service levels in the event of a disaster. Based on ITIL Best Practices:The IT service continuity management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The knowledge management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your knowledge management process improvement project. The knowledge management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Knowledge Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use ITIL encapsulated process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Knowledge Management Process:Our content experts have designed and developed the knowledge management process template using the worlds most widely accepted IT best practices approach The purpose of knowledge management is to ensure that accurate, reliable, relevant, and secure information is available to the right people at the right place at the right time, so that well-informed decisions can be made while reducing the need to rediscover knowledge. The scope of knowledge management includes the management of data, information, and knowledge throughout the IT service management lifecycle, from strategy development, design and transition, to service operation and continual improvement. Based on ITIL Best Practices:The knowledge management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

On-demand IT expertise without the overhead Who It’s For✓ IT leaders — whether CIOs, CTOs, IT managers, consultants or anyone who needs that extra support to get critical tasks or projects done quickly Your Challenges✓ Critical tasks or projects faced by IT leaders that require immediate attention✓ Limited resources and/or insufficient internal capabilities or expertise✓ Lengthy onboarding processes and high costs associated with hiring and traditional consulting Our Solution✓ Supplement your team with specific expertise.✓ Short burst of work and focused engagements to deliver specific deliverables✓ Immediate solutions addressing your most pressing challenges, priced according to your budget What You’ll GetMicro-consulting package coverage includes short bursts of work and focused engagements to deliver specific deliverables (scope of work including number of sessions, deliverables, timelines and price to be determined based on the discovery call), for example:✓ Review RFI, RFP or contract✓ Review and validate an IT strategy✓ Review and validate IT architecture✓ Review a management presentation (30 pages)✓ Creating a management presentation (30 pages)✓ Develop RFP (one solution)✓ Develop RFI (one solution)✓ Cloud platform evaluation and recommendation (review 3 solutions)✓ Defining solution architecture for one system✓ Define organizational structures with functional charts✓ Define IT Service catalog✓ IT strategy and roadmap✓ AI strategy and roadmap✓ Cloud strategy and migration plan✓ IT operating model assessment and recommendations✓ Application modernization strategy✓ Defining internal controls, risks and mitigation✓ Target IT architecture & roadmap blueprint✓ IT operating model, IT value streams and IT Processes✓ or any similar deliverable Book Your Free Discovery Call ✓ An initial 25-minute discovery call to assess your needs, free of charge ✓ Define the scope of work for the IT advisory session (scope of work includes the number of sessions and expected outcomes.

The problem management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your problem management process improvement project. The problem management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Problem Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use ITIL encapsulated process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Our content experts have designed and developed the problem management process template using the worlds most widely accepted IT best practices approach The purpose of problem management is to avoid the recurring of incidents and to minimize the adverse impact of incidents that cannot be prevented. The scope of problem management includes the identification, investigation, and diagnosis of the root cause, as well as the resolution and closure of incidents. Its scope covers all IT services and IT assets. Based on ITIL Best Practices:The problem management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The release  management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your release management process improvement project. The release management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Release Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use ITIL encapsulated process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Our content experts have designed and developed the release and deployment management process template using the worlds most widely accepted IT best practices approach. The purpose of release and deployment management is to plan, schedule, control, build, test, and deploy software and hardware releases into the live environment with minimum impact on existing services. The scope includes all configuration items (e.g., services, processes, software, hardware, people, and documentation) required to package, build, test, and formally hand over new or changed services to service operations. Based on ITIL Best Practices:The release and deployment management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The request fulfillment, event & access management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your request fulfillment, event & access management process improvement project. The request fulfillment, event & access management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Request Fulfillment, Event & Access Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use ITIL encapsulated process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Our content experts have designed and developed the request fulfillment, access and event management process template using the worlds most widely accepted IT best practices approach. Request Fulfillment Management The purpose of request fulfillment management is to handle the frequent low-cost, low-risk service requests (planned events) received by the IT department. The scope of request fulfillment management covers all types of service requests. Access Management Process The purpose of access management is to ensure that authorized users are granted access to services and that unauthorized users are prevented from accessing services. The scope of access management covers granting, modifying, and revoking access rights to/from services as per the information security policies. Event Management Process The purpose of event management is to detect, filter, log, and respond (determine the appropriate control) to events in a timely manner. The scope of event management covers all events related to IT services and assets. Based on ITIL Best Practices:The request fulfillment, access and event management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The service asset and configuration management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service asset and configuration management process improvement project. The service asset and configuration management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Service Asset and Configuration Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map

Ready-made and ready-to-use ITIL encapsulated process documents. Cut out the paperwork and go straight to the job at hand. Based on ITIL Best Practices Concise, Simple, and Practical Tools and Template Guidance Consistent and Complete Service Asset and Configuration Management (SACM) process:Our content experts have designed and developed the Service Asset and Configuration Management (SACM) process template using Service Asset and Configuration Management Process The purpose of Service Asset and Configuration Management (SACM) is to maintain up-to-date information on all IT services and IT infrastructure components in the form of Configuration Items (CIs) in order to provide accurate and reliable information to support the business and IT services management processes. The scope of SACM includes all CIs (including supplier CIs) that are used during the service lifecycle. Based on ITIL Best Practices:The Service Asset and Configuration Management Procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. . Concise, Simple, and Practical:Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.Tools and Template Guidance:You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.Consistent and Complete:If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:1. Document History2. Purpose and Scope3. Business Value4. Reference Documents5. Definitions and Abbreviations6. Process Input & Output7. Roles and Responsibilities8. Key Performance Indicators (KPI)9. Critical Success Factors10. Risks11. Procedure Flow Chart12. Procedure Description.Note: The process template also includes guidance and tips for successfully defining and deploying the process.

The service catalog management process implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your service catalog management process improvement project. The service catalog management implementation kit includes process-specific ready-made documents and step-by-step IT process implementation guidance.1. Service Catalog Management Process Template2. itQMS Process Improvement and Project Management Methodology3. Project Charter Document4. Project Plan Document5. Work Break-down Structure (WBS; Sequence of Tasks)6. Project Status Report7. Process Audit Plan8. Process Audit Checklist9. Project Closure Report10. IT Best Practices Overview Presentation11. IT Service Lifecycle and Process Map