IT Value Streams

Our content experts have developed four comprehensive value-stream documents incorporating the latest ITIL4 best practices.

Service Support
Service Failure
Standard Software Development
Agile Software Development

    A value stream is a specific journey including all activities/steps needed (from multiple IT processes) to respond to specific types of demand/opportunity and to co-create value in the form of products and services with the customer. Value stream includes contributions (most valuable activities) from multiple best practices IT processes, including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships.