Our content experts have designed and developed the request fulfillment, access and event management process template using the worlds most widely accepted IT best practices approach.
Request Fulfillment Management
- The purpose of request fulfillment management is to handle the frequent low-cost, low-risk service requests (planned events) received by the IT department.
- The scope of request fulfillment management covers all types of service requests.
- The purpose of access management is to ensure that authorized users are granted access to services and that unauthorized users are prevented from accessing services.
- The scope of access management covers granting, modifying, and revoking access rights to/from services as per the information security policies.
- The purpose of event management is to detect, filter, log, and respond (determine the appropriate control) to events in a timely manner.
- The scope of event management covers all events related to IT services and assets.
Based on ITIL Best Practices:
The request fulfillment, access and event management procedure is carefully crafted and contains clear step-by-step process activities based on ITIL best practices. .
Concise, Simple, and Practical:
Our content experts have worked hard to develop a concise, simple, and practical IT process template. Each IT process template is documented in a simple four-to-six-page double-columned document that is guaranteed to keep people reading and won’t collect dust on a shelf.
Tools and Template Guidance:
You don’t have to spend time researching the Internet or calling vendors. The tools and template requirements are described in the IT Process Templates. These contain all the information you will need to create specific templates.
Consistent and Complete:
If you are keen to implement IT best practices and improve your IT processes but do not have the skills, time, or funding to hire consultants, our content experts have designed and developed a complete set of do-it-yourself IT Process Templates using the IT best practices guidance.
Each IT process template follows the same skeletal structure and has the same number of sections. Each IT process template covers twelve sections essential for processing documentation and completing successful IT process implementation:
1. Document History
2. Purpose and Scope
3. Business Value
4. Reference Documents
5. Definitions and Abbreviations
6. Process Input & Output
7. Roles and Responsibilities
8. Key Performance Indicators (KPI)
9. Critical Success Factors
11. Procedure Flow Chart
12. Procedure Description.
Note: The process template also includes guidance and tips for successfully defining and deploying the process.