Service Catalogue Management Process Template, Document and Guide


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Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated service catalogue management process template

Our content experts have designed and developed the ITIL service catalogue management process template using ITIL, the worlds most widely accepted IT service management approach. The ITIL service catalogue management process template is easy to customize and contains twelve sections essential for any process documentation.
  1. Document History
  2. Purpose and Scope
  3. Business Value
  4. Reference Documents
  5. Definitions and Abbreviations
  6. Process Input & Output
  7. Roles and Responsibilities
  8. Key Performance Indicators (KPI)
  9. Critical Success Factors
  10. Risks
  11. Procedure Flow Chart
  12. Procedure Description
NOTE: The ITIL process template also includes guidance and tips for successfully defining and deploying the service catalogue management process. Purpose & Scope
  • The purpose of service catalog management is to define, produce, and maintain a single source of accurate and consistent information on all agreed-upon services delivered by the IT service provider to its customers.
  • The scope of service catalog management includes all operational services and services being transitioned.
Business Value
  • Provides the foundation for business‰ÛÓIT integration.
  • Improved visibility of the value IT provides to a business.
  • Helps set common expectations for IT and business.
  • Provides the business/customers with an accurate consistent picture of the IT services in use and the business processes they enable.
  • Better planning and allocation of resources.

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