Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated request fulfillment, access & event management process templates
Our content experts have designed and developed the ITIL request fulfillment, access & event management process templates using ITIL, the worlds most widely accepted IT service management approach. The ITIL request fulfillment, access & event management process templates are easy to customize and contains twelve sections essential for any process documentation.
Purpose and Scope
Definitions and Abbreviations
Process Input & Output
Roles and Responsibilities
Key Performance Indicators (KPI)
Critical Success Factors
Procedure Flow Chart
NOTE: The ITIL process templates also include guidance and tips for successfully defining and deploying the request fulfillment, access & event management processes. Request Fulfillment Process Purpose & Scope
The purpose of request fulfillment management is to handle the frequent low-cost, low-risk service requests (planned events) received by the IT department.
The scope of request fulfillment management covers all types of service requests.
Better utilized IT resources.
Reduced costs of ownership.
Improved service quality.
Improved business operations.
User and business satisfaction.
Effective access to standard services.
Access Management Process Purpose & Scope
The purpose of access management is to ensure that authorized users are granted access to services and that unauthorized users are prevented from accessing services.
The scope of access management covers granting, modifying, and revoking access rights to/from services as per the information security policies.
Effectively maintain confidentiality.
Grant or revoke access to/from services when needed in a timely manner.
Accommodate a higher volume of access requests.
Ensure that users have the right level of access to execute their jobs effectively.
Ensure compliance with regulatory requirements.
Event Management Process Purpose & Scope
The purpose of event management is to detect, filter, log, and respond (determine the appropriate control) to events in a timely manner.
The scope of event management covers all events related to IT services and assets.
User and business satisfaction through direct improvements in service delivery.
Minimized interruption to business services as a result of early detection and resolution of incidents.
Better IT resource utilization through automated monitoring.