Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated service catalogue management process template
Our content experts have designed and developed the ITIL service catalogue management process template using ITIL, the worlds most widely accepted IT service management approach. The ITIL service catalogue management process template is easy to customize and contains twelve sections essential for any process documentation.
Purpose and Scope
Definitions and Abbreviations
Process Input & Output
Roles and Responsibilities
Key Performance Indicators (KPI)
Critical Success Factors
Procedure Flow Chart
NOTE: The ITIL process template also includes guidance and tips for successfully defining and deploying the service catalogue management process. Purpose & Scope
The purpose of service catalog management is to define, produce, and maintain a single source of accurate and consistent information on all agreed-upon services delivered by the IT service provider to its customers.
The scope of service catalog management includes all operational services and services being transitioned.
Provides the foundation for business‰ÛÓIT integration.
Improved visibility of the value IT provides to a business.
Helps set common expectations for IT and business.
Provides the business/customers with an accurate consistent picture of the IT services in use and the business processes they enable.