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abbreviations process input all in one itil implementation kit all-in-one itil implementation business value business value reference chart procedure description closure report itil content experts critical success factors document history purpose factors risks procedure flow chart procedure implementation kit input output roles itil itil overview presentation itil process itil process implementation itil process improvement itil process template itil service itil service improvement plan template itil service lifecycle itil best practices itil implementation kit key performance indicators management management implementation kit management methodology itil management process management process template methodology itil service procedure description note procedure flow chart process process documentation process improvement process input output process template purpose scope reference documents definitions report itil overview responsibilities key performance risks procedure flow scope the purpose scope business value service service improvement plan service management approach service strategy step-by-step itil process success factors risks time effort value reference documents