Save time and effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated availability management process template.
Our content experts have designed and developed the ITIL availability management process template using ITIL, the worlds most widely accepted IT service management approach. The ITIL availability management process template is easy to customize and contains twelve sections essential for any process documentation.
Purpose and Scope
Definitions and Abbreviations
Process Input & Output
Roles and Responsibilities
Key Performance Indicators (KPI)
Critical Success Factors
Procedure Flow Chart
NOTE: The ITIL process template also includes guidance and tips for successfully defining and deploying the availability management process. Purpose & Scope
The purpose of availability management is to ensure that IT services are designed and delivered to conform with the agreed-upon service levels (IT-Business Service Level Agreement) in the most effective and efficient manner.
The scope of availability management includes gathering availability requirements, designing, implementation, management, and improving the availability of the IT services and supporting IT infrastructure components (hardware, software, network components, people, and processes).