Business Relationship Management Process Template, Document and Guide

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Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated business relationship management process template

Our content experts have designed and developed the ITIL business relationship management process template using ITIL, the worlds most widely accepted IT service management approach. The ITIL business relationship management process template is easy to customize and contains twelve sections essential for any process documentation.
  1. Document History
  2. Purpose and Scope
  3. Business Value
  4. Reference Documents
  5. Definitions and Abbreviations
  6. Process Input & Output
  7. Roles and Responsibilities
  8. Key Performance Indicators (KPI)
  9. Critical Success Factors
  10. Risks
  11. Procedure Flow Chart
  12. Procedure Description
NOTE: The ITIL process template also includes guidance and tips for successfully defining and deploying the business relationship management process. Purpose & Scope
  • The purpose of business relationship management is to understand customers business requirements and to provide services that meet those needs.
  • The scope of business relationship management focuses on the alignment of customers objectives with the activities of the IT service provider, i.e., all interactions that the service provider has with the customer.
Business Value
  • A higher level of trust and collaboration between the customer and the IT service provider
  • Better alignment between customer objectives and the IT service providers activities