Incident Management Implementation Kit

The All-in-One incident management implementation kit contains everything you need to fast-track your IT process implementation and successfully manage your incident management process improvement project.

To ensure success, it is important that your incident management process improvement initiative be managed as a project and not an ad-hoc activity. The  incident management implementation kit has been carefully designed and developed, and contains everything you need to fast track and successfully manage your IT process improvement. The incident management implementation kit includes the following ready-made documents and step-by-step IT process implementation guidance:
  1. itQMS Process Improvement and Project Management Methodology
  2. IT Service Lifecycle and Process Map
  3. Project Charter Document
  4. Project Plan Document
  5. Work Break-down Structure (WBS; Sequence of Tasks)
  6. IT Best Practices Process Template, Document, and Guide
  7. Project Status Report
  8. Process Audit Plan
  9. Process Audit Checklist
  10. Project Closure Report
  11. IT Best Practices Overview Presentation


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