Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated incident management process template
Our content experts have designed and developed the ITIL incident management process template using ITIL, the worlds most widely accepted IT service management approach. The ITIL incident management process template is easy to customize and contains twelve sections essential for any process documentation.
Purpose and Scope
Definitions and Abbreviations
Process Input & Output
Roles and Responsibilities
Key Performance Indicators (KPI)
Critical Success Factors
Procedure Flow Chart
NOTE: The ITIL process template also includes guidance and tips for successfully defining and deploying the incident management process. Purpose & Scope
The purpose of incident management is to restore normal service operations as soon as possible and to minimize the adverse impact on business operations.
The scope of incident management includes any event that disrupts or could disrupt a service.
Increased availability of services
Reduced impact on business operations
Timely resolution of incidents
Higher user and business satisfaction
Reduced unplanned labor costs for both the business and IT support staff