Request Fulfillment, Access, & Event Management Process Template, Document and Guide
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Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated request fulfillment, access & event management process templates
Our content experts have designed and developed the ITIL request fulfillment, access & event management process templates using ITIL, the worlds most widely accepted IT service management approach. The ITIL request fulfillment, access & event management process templates are easy to customize and contains twelve sections essential for any process documentation.- Document History
- Purpose and Scope
- Business Value
- Reference Documents
- Definitions and Abbreviations
- Process Input & Output
- Roles and Responsibilities
- Key Performance Indicators (KPI)
- Critical Success Factors
- Risks
- Procedure Flow Chart
- Procedure Description
- The purpose of request fulfillment management is to handle the frequent low-cost, low-risk service requests (planned events) received by the IT department.
- The scope of request fulfillment management covers all types of service requests.
- Better utilized IT resources.
- Reduced costs of ownership.
- Improved service quality.
- Improved business operations.
- User and business satisfaction.
- Effective access to standard services.
- The purpose of access management is to ensure that authorized users are granted access to services and that unauthorized users are prevented from accessing services.
- The scope of access management covers granting, modifying, and revoking access rights to/from services as per the information security policies.
- Effectively maintain confidentiality.
- Grant or revoke access to/from services when needed in a timely manner.
- Accommodate a higher volume of access requests.
- Ensure that users have the right level of access to execute their jobs effectively.
- Ensure compliance with regulatory requirements.
- The purpose of event management is to detect, filter, log, and respond (determine the appropriate control) to events in a timely manner.
- The scope of event management covers all events related to IT services and assets.
- User and business satisfaction through direct improvements in service delivery.
- Minimized interruption to business services as a result of early detection and resolution of incidents.
- Better IT resource utilization through automated monitoring.
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