Strategy Management for IT Services & Demand Management Process Template, Document and Guide

Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated service strategy & demand management process templates

Our content experts have designed and developed the ITIL service strategy & demand management process templates using ITIL, the worlds most widely accepted IT service management approach. The ITIL service strategy & demand management process templates are easy to customize and contains twelve sections essential for any process documentation.

1. Document History
2. Purpose and Scope
3. Business Value
4. Reference Documents
5. Definitions and Abbreviations
6. Process Input & Output
7. Roles and Responsibilities
8. Key Performance Indicators (KPI)
9. Critical Success Factors
10. Risks
11. Procedure Flow Chart
12. Procedure Description

NOTE: The ITIL process templates also include guidance and tips for successfully defining and deploying the service strategy & demand management process. Strategy Management for IT Services Process Purpose & Scope

• The purpose of strategy management for IT services is to ensure that an IT service strategy is defined, maintained, and managed to achieve an organization‰۪s business outcomes.
• The scope of strategy management for IT services includes all activities that are required to define and maintain an organization‰۪s perspective, position, plans, and patterns with regard to its services.

Business Value

• Cost effective and efficient IT services.
• Business gets exactly what it needs.
• Standardized strategic planning process ensures involvement of all stakeholders.
• Increases visibility of IT investments.

Demand Management Process Purpose & Scope

• The purpose of demand management is to understand the demand placed on services by the identification and analysis of Patterns of Business Activity (PBAs) and User Profiles (UPs) and to ensure that adequate resources are available to meet the demands of the service (utility and warranty) at the right cost and time.
• The scope of demand management includes identifying patterns of business activity that initiate demand for services and the associated UPs. The scope also includes identifying and implementing measures to influence demand together with capacity management.

Business Value

• Cost effective and efficient IT services.
• Business gets exactly what it needs.
• Standardized strategic planning process ensures involvement of all stakeholders.
• Increases visibility of IT investments.