Service Transition Planning and Support Process Template, Document and Guide

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Save time & effort by cutting out the paperwork and going straight to the job at hand with our ITIL encapsulated service transition planning and support process template

Our content experts have designed and developed the ITIL service transition planning and support process template using ITIL, the worlds most widely accepted IT service management approach. The ITIL service transition planning and support process template is easy to customize and contains twelve sections essential for any process documentation.
  1. Document History
  2. Purpose and Scope
  3. Business Value
  4. Reference Documents
  5. Definitions and Abbreviations
  6. Process Input & Output
  7. Roles and Responsibilities
  8. Key Performance Indicators (KPI)
  9. Critical Success Factors
  10. Risks
  11. Procedure Flow Chart
  12. Procedure Description
NOTE: The ITIL process template also includes guidance and tips for successfully defining and deploying the service transition planning and support process. Purpose & Scope
  • The purpose of service transition planning and support is to provide overall planning and coordination for service transition activities in order to ensure that new or changed services are built, tested, and deployed into the live environment as per the business requirements, with minimum risk and impact to business services.
  • The scope of service transition planning and support includes all activities needed to plan, coordinate, and transition a service into the live environment.
Business Value
  • Manage high volumes of changes effectively and efficiently.
  • Minimize disruptions to business services.
  • Increase customer/business satisfaction.