IT Process Implementation Kits - Full Set Covers 25 Essential IT Processes

Contains everything you need to fast-track your IT process improvement project.

  • 25 essential ITIL based processes
  • IT Process Templates &  Ready-made Documents
  • Project Charter & Project Plan
  • Work breakdown Structure (Project Tasks)
  • Audit Plan and Process Audit Checklist
  • Project Status and Project Closure Report
  • Overview PowerPoint Presentation
  • Proven Project Management Methodology
  • Step-by-Step Implementation Guidance


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IT Best Practices Processes:

We have covered 25 essential ITIL based processes across the entire IT operating model:

  • Strategy management for IT services
  • Financial management for IT services
  • Demand management
  • Service portfolio management
  • Business relationship management
  • Seven-step improvement process
  • Service catalogue management
  • Service level management
  • Availability management
  • Capacity management
  • Information security
  • IT service continuity
  • Supplier management
  • Design coordination
  • Transition planning and support
  • Change management and change evaluation
  • Release and deployment management
  • Service asset and configuration management
  • Service validation and testing
  • Knowledge management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Event Management

IT Process Templates

The comprehensive IT Process Template complements all other tools and techniques in the implementation kit.

Each template covers the ten sections essential for an IT process document:

  1. Document History
  2. Purpose and Scope
  3. Business Value
  4. Reference Documents
  5. Definitions and Abbreviations
  6. Process Input & Output
  7. Roles and Responsibilities
  8. Key Performance Indicators (KPI)
  9. Critical Success Factors
  10. Risks
  11. Procedure Flow Chart
  12. Procedure Description

Ready-made Documents:

Don’t have the skills, time or funding to hire consultants?

The IT Process Implementation Kit contains ready-made and ready-to-use IT best practices encapsulated templates and documents to plan and execute your IT process improvement project successfully.

The templates and documents are concise, simple and easy-to-use, and are created by using the commonly available Microsoft Word, Microsoft Project and Microsoft Excel applications.

Project Charter & Project Plan:

Don’t want to miss anything important when initiating and planning your IT process implementation?

Use the ready-made professional looking project charter to present to management for project approval?

The project charter contain the following:

  1. Purpose and Scope
  2. Business justification
  3. Project governance structure and frequency of meetings
  4. High-level schedule/milestones
  5. Critical Success Factors
  6. Preliminary Budget


The project plans are ready-made as per the IT best practices and contain all information that is needed to plan an IT process implementation project.

Each project plan contains the following essential sections:

  1. Modification History
  2. Distribution
  3. Approvals
  4. Project Information
  5. Purpose and Scope (Clearly Defined Goals and Objectives)
  6. Business Value
  7. Assumptions
  8. Critical Success Factors
  9. Project Governance Structure
  10. Roles and Responsibilities
  11. Time and Schedule
  12. Project Deliverables
  13. Risk Management
  14. Tracking and Monitoring
  15. Communication
  16. Project Budget
  17. Skill Development
  18. Procurement
  19. Quality Assurance
  20. Measurement

Work breakdown Structure (Project Tasks):

Don’t want to miss important tasks when planning an IT process improvement project?

The Work-break Down Structure (WBS) contains the sequence of tasks to be executed from project initiation to closure.

Each WBS contains a sequence of tasks for the following project phases:

  1. Initiation and Planning Activities
  2. Process Definition Activities
  3. Process Deployment Activities
  4. Monitoring and Controlling Activities
  5. Audit Activities
  6. Project Closure Activities

Audit Plan and Process Audit Checklist:

Want to make sure that you have implemented your processes effectively and efficiently?

The audit plan and ready-made checklist contain everything that you need to plan and conduct a successful audit.

Project Status and Project Closure Report:

Use the professional looking project status report template to provide a weekly status report to the project sponsor and other stakeholders.

The closure report will assist you during the project closure phase. The report contains sections for project information, project summary with guidelines and a project closure checklist.

Overview PowerPoint Presentation:

Need to explain IT processes to management and staff?

The IT Process Overview Presentation provides an overview of the essential IT processes within your IT operating model.

Use the Overview Presentation to explain IT processes to members of your organization, in an easy-to-understand.

Proven Project Management Methodology:

The IT process improvement journey is unique and requires a combined process improvement and project management methodology. Keeping this in mind, itQMS has come up with a simple IT project management methodology based on the world famous process improvement life cycle, the Plan Do Check Act (PDCA), and conforms to project management best practices PLAN (Initiate and Planning), DO (Execution, Monitoring and Control), CHECK (Audit) and ACT (Project Closure).

Unlike the classical project management phases of gap analysis, project definition, design and implementation, itQMS project management methodology jumps right into identifying the painful areas and starts the deployment work.

Step-by-Step Implementation Guidance:

The tools and techniques are carefully designed and developed so that you don’t need to be an expert. Everything is ready-to-use, consistent and complete. The tools will help you to quickly understand the current process flow “as-is.” Compare it to IT best practices and quickly come up with a new process flow “to-be.”