ITIL4 SERVICE SUPPORT VALUE STREAM DOCUMENT

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 Ready-Made and Ready-to-Use ITIL4 Value Stream Documents

Our content experts have developed a comprehensive ITIL 4 Service Support value-stream document incorporating key ITIL 4 concepts.

The service support value stream aims to effectively and efficiently handle the end-to-end fulfillment of all customer queries and service requests in a timely manner, and includes all service support value stream activities, including establishing and maintaining communication channels, fulfilling the demand for general queries, service requests, access requests, customer complaints, and compliments.

ITIL value-stream is a concept introduced in the latest version of the ITIL (V4). A value stream is a specific journey that includes all activities/steps needed (from multiple ITIL practices/processes) to respond to specific types of demand/opportunity and to co-create value in the form of products and services with the customer.

Value stream includes contributions (most valuable activities) from multiple practices / processes (ITIL V3), including activities, skills and competencies, information and automation, tools needed and the required supplier and partner relationships. 

For example, the service support value stream includes the most valuable activities from processes such as service request management, access management, change enablement, infrastructure and platform management, etc.

All our value stream documents are easy to customize and contain the seventeen sections essential for any value-stream documentation.

 

KEY FEATURES 

  • Ready-Made ITIL 4 Value Stream Document
  • Comprehensive and Complete
  • Implementation Guidance
  • Tooling Guidance
  • Roles and Responsibilities
  • Easily Customizable
  • Gap Analysis
  • Concise, Simple and Practical

READY-MADE ITIL 4 VALUE STREAM DOCUMENT:

Don’t have the skills, time or funding to hire consultants to build value-stream documents?

Our ready-made and ready-to-use ITIL value stream documents contains the end-to-end journeys with all activities/steps needed to respond to a demand, in order to co-create value with the consumer.

Each value stream document includes activities from multiple practices / processes, including the skills and competencies, information and automation, tools needed and the required supplier and partner relationships.

COMPREHENSIVE AND COMPLETE:

Each value stream document encapsulates the four dimensions of ITIL 4; the four dimensions ensure that a 360-degree view is considered and focus on one area is avoided in order to create high quality products and services which deliver value to customers. The four dimensions include organizations and people, value streams and processes, information and technology and partner and suppliers.

The ITIL4 value stream document is easy to customize and contains all the sections essential for any value stream documentation.

  1. Document History
  2. Purpose and Scope
  3. Business Value
  4. Reference Documents
  5. Definitions and Abbreviations
  6. Triggers
  7. Input & Output
  8. Roles and Responsibilities
  9. Key Performance Indicators (KPI)
  10. Critical Success Factors
  11. Risks
  12. Automation / Tool Capabilities (New)
  13. Key Information Objects (New)
  14. Interfaces (New)
  15. Suppliers and Partners (New)
  16. Value Stream Flow Chart
  17. Value Stream Description

IMPLEMENTATION GUIDANCE:

Don’t know the steps involved, resources required or the critical success factors needed for your ITIL value stream implementation?

The ITIL value stream document will serve as an implementation guide. The value stream document contains all information that are key for any ITIL implementation

TOOLING GUIDANCE:

Don’t know what tools are required to automate your ITIL value stream, and don’t have the time or resources to figure it out?

You don’t have to spend valuable time researching the Internet or calling vendors. The information and tooling required for your ITIL value stream is described in the document and the value-stream map diagram.

ROLES & RESPONSIBILITIES:

Our ITIL value-stream document contains a comprehensive list of best-practices based roles and responsibilities needed to create high quality products and services and to deliver value to customers. 

EASILY CUSTOMIZABLE:

The ITIL value-stream documents contains activities based on ITIL best practices/processes. To customize the documents to fit your own unique environment, simply add or remove what you want. The documents are sufficiently flexible to fit an organization of any size.

The documents are created using commonly available Microsoft Word and Microsoft Visio applications.

GAP ANALYSIS:

Not familiar with the current value-streams and processes in your IT organization and/or don’t have the time to prepare a gap analysis or audit check list from the beginning?

The value streams can be used as a line by-line guide to identify the gap between your current practices and ITIL best practices. 

CONCISE, SIMPLE AND PRACTICAL:

How many times have you seen an IT value-stream, process or IT procedure document that failed to attract any interest?

Our content experts have worked hard to come up with a value stream document that is concise, simple and practical. Each value-stream is documented in a short double-columned document  guaranteed to keep people reading; they won’t end up collecting dust on a shelf.